If you're not in the Google map pack, someone else is getting the call.
The Google map pack is the box of three businesses Google shows at the top of the results, above everything else, when someone searches for what you do nearby. Your Google Business Profile decides whether you're one of them — not your website. We manage that profile. That's all we do.
See pricing — from $497/mo Call 1300 944 118From $497 per month
Including GST. No setup fee.
No lock-in
Cancel any time, one click.
Baseline in 48 hours
We map where you rank before we change a thing.
4.9 ★ · 63 reviews
Better rated. Better work.
Invisible.
Not sure where you sit?
We'll run your business across your whole service area and send you the map. Free, back within 24 hours, no obligation attached.
Get my free grid scanThree slots. That's the list.
When someone searches for what you do nearby, Google picks three businesses and shows them in a box at the top with a map. That box is called the Google map pack. Not five businesses, not ten. Three. It gets the calls, and everything underneath is an afterthought.
Your Google Business Profile decides whether you're in it. Most business owners set theirs up years ago and haven't touched it since. Wrong primary category, so you don't show up for half of what you do. Services list missing most of what you offer. No photos since 2022. Hours that were never updated.
Your ranking also changes street by street. Search from your own front door and you'll probably look fine — that's the one place you're almost certain to appear. A few suburbs over it's a completely different result.
It's a fixable problem. It's the only one we work on.
Your service area, point by point.
Each square is a real search run from a real point on the map. The number is where you ranked there. This is roughly what most businesses look like before anyone touches the profile — strong right on top of the shop, invisible a few suburbs out.
Illustration of a typical starting grid. Yours will be different — we'll send you the real one, free.
Get my free grid scanDo you need to be in my town to do this?
No, and here's why — the work happens inside your Google Business Profile, which is a web page in your own Google account. Categories, services, description, posts, reviews, photos, Q&A. None of it requires anyone to be standing in your street.
What does require local knowledge is knowing which suburbs matter to you and what people in your area actually search for. That's why the first thing we do is scan your service area point by point, then ask you which of those points you want work from. You know your patch. We know the profile.
We'll also never pretend otherwise. We won't turn up to your premises, we won't photograph your vans or your shopfront, and we can't do your Google verification video for you. If someone's selling you local search and implying they'll be on-site, ask them how often.
We're based in Newcastle and on the Victorian Surf Coast, and we work with businesses in every state and territory.
This doesn't work for every business. Here's where it does.
Most agencies will sell you local search no matter what you do, because the retainer's the same either way. Your customers don't all come from the same place, so this is the first thing we work out — and it's in your 48-hour benchmark in plain words, before you've committed to a second month.
Urgent and same-day
Plumbers, electricians, locksmiths, mobile mechanics, tow, glaziers, emergency vets, after-hours medical. Someone with a problem searches, taps one of three, and rings. They don't compare quotes and they don't scroll.
→ Direct lead source
Local services and appointments
Dentists, physios, hairdressers, gyms, pest control, cleaning, gardening, accountants, vets, driving schools, childcare. People search when they need it and mostly choose from the top three the same week.
→ Direct lead source
Walk-in and hospitality
Cafés, restaurants, bars, retail, bakeries. Google Maps is your front door — reviews, photos and hours do most of the work, and being wrong about any of them costs you covers on a Friday night.
→ Direct lead source
Where it's credibility, not leads
Commercial and trade-to-trade work, tender-based businesses, subcontractors, wholesale, B2B consultancies — anything sold on relationships. We're not going to pretend Google will fill your calendar.
What the profile does do still matters: when someone looks you up before ringing — and they will — a listing with the wrong category, no hours and two reviews from 2023 is your credibility check, happening without you in the room. Worth having sorted. Just don't buy this expecting leads.
→ Credibility, not leads
What we actually do
Full profile rebuild — month one
Categories, services, description, attributes, service areas, hours, contact links, booking link. These are the settings that decide whether Google shows you at all. Most profiles have at least three of them wrong.
Google posts
Fortnightly or weekly depending on your plan. Services you want more of, availability, seasonal work, what's on this month. Keeps the profile looking like a business that's actually operating.
Reviews
On Pro and Max we respond to every review, and set up a system that makes asking for them something that happens automatically instead of something you keep forgetting.
Questions and answers
Anyone can post a question on your profile, including a competitor. We watch that section and answer the ones that matter.
Suspension monitoring
Google suspends profiles, sometimes for no good reason, and competitors submit edits to yours. We watch for both. If your listing goes down we handle the reinstatement and the documentation Google asks for.
Competitor spam reporting
Some businesses rank by stuffing keywords into their business name. It's against Google's rules and it pushes honest operators down. We find it in your area and report it. Google doesn't act every time, but when it does, everyone below moves up.
Photos kept current
New photos added, stale ones retired. It's one of the first things someone checks before they ring or turn up.
Monthly grid report
Your service area mapped point by point, how many moved into the top three since last month, and what the profile actually did — calls, website taps, direction requests. Same measurements every month.
Four steps. No meetings.
01 — You sign up
Pick a plan and pay by card. Two minutes on your phone. No setup fee, no contract, and nobody rings you unless you ask.
02 — We benchmark you
Within 48 hours: your baseline grid, a plain-English list of what's wrong, and a straight answer on whether the Google map pack suits what you do.
03 — You add us as a manager
One click from your own Google account. We never need your password, you stay the owner, and you can remove us any time.
04 — Work starts
Full rebuild through the first month, then ongoing management. Report lands in your inbox monthly. You don't need to do anything else.
What we don't do.
We're not going to pretend this buys everything. Here's what sits outside it:
✕ Your website. No changes, no website SEO, no hosting, no landing pages.
✕ Advertising. No Google Ads, no Meta ads, no ad management of any kind.
✕ Directory submissions and link building. Not part of this.
✕ Social media. Not part of this.
✕ On-site visits. We work on your profile, not at your premises.
✕ Fake reviews. Ever. It's against Google's terms and it's the fastest way to get your profile suspended.
We'd rather scope this tightly and actually deliver it than promise the lot and do none of it properly.
We won't take on your competitor.
If we're managing a dentist in Bendigo, we won't take another Bendigo dentist. Not for more money, not ever. Same in Joondalup, Toowoomba or Blacktown, and the same whether you're a plumber, a physio or a café.
To be precise about what that is and isn't: nobody can reserve a suburb with Google, and we're not claiming to. What we're committing to is our own client list — we won't be paid by you and your direct competitor at the same time, in the same industry, in the same patch. An agency doing that is being paid twice to fight itself, and one of those clients is being taken for a ride.
Working nationally means we've got room to hold that line properly. It also means your suburb is either open or it isn't. If you're weighing this up, checking availability costs you nothing.
Check my suburbThree plans. Prices on the page.
Most Australian agencies charge $1,000 to $2,500 a month for this and won't tell you the number until you've sat through a call. Here's ours.
Core
$497/mo
inc GST
For quieter areas and lower-competition industries.
- Full profile rebuild in month one
- 2 Google posts per month
- Profile change monitoring
- Monthly grid scan report
- Email support
- Shared territory
Pro
$997/mo
inc GST
For single-location businesses in a contested market.
- Everything in Core
- Weekly Google posts
- Every review answered
- Review request system
- Q&A monitored
- Suspension cover
- Competitor spam reporting
- Phone support
- Your suburb locked to you
Max
$1,997/mo
inc GST
For multiple locations or a wide service area.
- Everything in Pro
- Multiple profiles managed
- Weekly posts per location
- Grid scan per location
- Review gap analysis
- Monthly strategy call
- Priority response
- Full service area locked
All prices include GST. No setup fee. Month to month — cancel any time, one click. Full plan comparison →
Nothing to lose by starting.
No setup fee. No contract. No sales call unless you want one.
You get your baseline grid within 48 hours, before we change anything on your profile. Every month after that you get the same measurement, so you can see for yourself whether it's moving.
If it isn't working for you, cancel. One click in your account — no phone call, no retention pitch, no exit fee, no notice period. We'd rather earn it every month than hold you to a contract.
We won't promise you a number one ranking. Nobody honest will. What we'll give you is honest measurement and the freedom to walk away the moment you're not happy.
Straight answers
Can you guarantee I'll be number one?
No, and be careful with anyone who says otherwise. Nobody controls Google's ranking system. What we can promise is that the work gets done, you see your real grid data every month, and you can leave whenever you like.
Couldn't I just do this myself?
Yes, honestly. The profile is free, the settings are all in your own account, and nothing we do is a secret. Plenty of business owners manage it themselves and do fine. The reason people pay us is that it's a couple of hours a week forever — posting, answering reviews, watching for changes and edits — and it's the first thing to slide when you're flat out running the place. If you've got the time and you like this stuff, do it yourself and keep the money.
How long until I see something?
Your baseline lands within 48 hours. Profile changes usually start showing in the grid within three to six weeks. Movement compounds over months rather than arriving all at once.
Do you work in my area?
Anywhere in Australia. The work is done inside your Google profile, so where we're sitting doesn't affect it. We're based in Newcastle and on the Victorian Surf Coast, and we work with businesses in every state and territory.
Shouldn't I use someone local to me?
You can, and some good operators only work locally. What matters is whether they do this specific work properly and whether they'll show you real measurement each month. Ask any agency — local or not — for a grid scan of your service area before you sign anything. If they can't produce one, that tells you something.
Do you need my Google password?
No, and you shouldn't give it to anyone. You add us as a manager from inside your own account. You stay the owner, we can't remove you, and you can remove us with two clicks whenever you want.
What if I don't have a Google Business Profile yet?
Tell us before you sign up. Setting one up from scratch means getting verified by Google first, which usually involves you recording a short video of your premises — we can't do that part for you, wherever we're based. It's straightforward, but it adds a couple of weeks before the real work starts.
What if my profile gets suspended?
It happens, including to businesses that have done nothing wrong. On Pro and Max we monitor for it, and if it happens we handle the reinstatement including the documentation Google asks for. No extra charge.
Why don't you do my website too?
Because doing one thing properly beats doing five things adequately. Your profile is measurable — there's a map, there are three spots, you can see whether you're in them. We'd rather be accountable for that than bundle it into a retainer where nobody can tell what did what.
What if my area's already taken?
On Pro and Max we'll tell you within 24 hours and refund you in full, and let you know what's open nearby. Core isn't territory-locked, so that's always available.
Can I actually cancel easily?
Yes. There's a link in every receipt that takes you to your account. One click stops future payments. You don't need to email us, ring anyone, or explain yourself.
I've been burned by an agency before.
Most people we talk to have been. That's why there's no contract and no lock-in — if we're not delivering, you leave, and it costs you one month to find out. We'd rather earn it monthly than hold you for twelve.
What are your support hours?
7am – 5pm AEST/AEDT, Monday to Friday. If you're in WA or the NT that's a few hours ahead of you — email lands whenever, and we answer within 48 hours.
I'd rather talk to someone before I pay.
Fair enough. Ring us on 1300 944 118. It's not a pitch and there's nothing to sit through. If you already know what you want, skip it and sign up above.
Two ways to start.
If you already know what you want, pick a plan. Two minutes on your phone, no call required.
If you'd rather see where you actually rank first, get a free grid scan. We'll map your service area and send it back within 24 hours, no obligation.
See pricing Get a free grid scanOr ring us on 1300 944 118.