Refund policy

Last updated: 2 September 2026

We sell subscription services, not physical products. Nothing is shipped and there is nothing to return. This policy covers refunds.

Your rights under Australian Consumer Law

Our services come with guarantees that can't be excluded under the Australian Consumer Law. Services must be provided with due care and skill, be fit for the purpose you told us about, and be delivered within a reasonable time.

If there's a major failure with our service, you can cancel and get a refund of the unused portion, or keep the service and seek compensation for the drop in value. If it's a minor problem, we'll fix it within a reasonable time — and if we can't or don't, you can cancel and get a refund of the unused portion.

Nothing in this policy limits those rights.

30-day performance guarantee

If there's been no measurable improvement in your geo-grid visibility after your first 30 days of active work, we'll refund your first month in full.

How it's measured: a geo-grid scan at onboarding sets your baseline. We run the identical scan — same grid, same keywords, same centre point — at day 30. If your average grid position or visibility score hasn't improved, you get your money back.

The guarantee applies where:

You gave us profile manager access within 7 days of purchase and kept it in place for the 30 days
You supplied the onboarding information we asked for within 14 days
Nobody else was working on the profile and you didn't make conflicting changes
Your profile wasn't suspended or restricted by Google for reasons outside our control
Your business details and category were accurate and compliant with Google's guidelines
Your account wasn't in arrears

To claim: email admin@localseomarketing.com.au within 14 days of the end of your first 30 days. We'll send you both grid scans so you can see the numbers yourself. If the guarantee applies, we refund within 10 business days to your original payment method.

Available once per client, on the first month only.

Territory not available

If you buy a Pro or Max subscription and we can't offer exclusivity in your territory because it's already taken, we'll tell you within one business day. You can pick a different territory, move to Core, or take a full refund of everything you've paid. Entirely your choice.

Duplicate and mistaken charges

Charged twice, or charged after cancelling? Email us and we'll refund it in full, no questions. We aim to process these within 3 business days.

What we don't refund

Partial months. When you cancel, your service runs to the end of the period you've paid for. We don't pro-rata that.
Past months where the service was delivered. We don't refund historical months retrospectively where the work described in your tier was performed.
Results that fell short of your hopes. We don't guarantee rankings, call volume or revenue, and never have. What we guarantee is that the work gets done properly. If it hasn't been, that's a different conversation and one we'll take seriously.
Google's decisions. Suspensions, restrictions or algorithm changes aren't grounds for a refund, though we'll always work with you on reinstatement at no extra cost.

How to request a refund

Email admin@localseomarketing.com.au with your business name, the order or invoice number, and what's happened. We'll respond within 5 business days. Approved refunds go back to your original payment method within 10 business days — your bank may take a few days more to show it.

If we can't agree

Talk to us first — we'd genuinely rather fix it than argue about it. If we can't sort it out, you can contact Consumer Affairs Victoria (consumer.vic.gov.au), your state or territory fair trading body, or the ACCC (accc.gov.au).

Please raise it with us before starting a chargeback. Chargebacks cost both of us money and time, and most disputes are a misunderstanding we can fix in a single email.

Contact

Local SEO Marketing
admin@localseomarketing.com.au